Friday, July 21, 2006
Bridging the gap between the knowledge workers and management
It’s evident that there exists a gap between the knowledge workers and the management in most of the organizations. The primary reason of this alienation is the fact that knowledge workers are given instruction how to do their jobs. Most of the knowledge worker that are hired are good achievers with good experience and are highly motivated.
Instead of being highly satisfied with their work, they feel dry from it. Since they are the user of the process they know best what can be done to improve it. So instead of ordering them, the management should discuss with them the solution with a given platform and let them come with a solution. This will not only solve the problem but will motivate the workers too. Which at the end means good quality of work and this chain can be passed on to the customers of the organization and satisfying them too.
A Satisfied internal customer is a satisfied external customer
Instead of being highly satisfied with their work, they feel dry from it. Since they are the user of the process they know best what can be done to improve it. So instead of ordering them, the management should discuss with them the solution with a given platform and let them come with a solution. This will not only solve the problem but will motivate the workers too. Which at the end means good quality of work and this chain can be passed on to the customers of the organization and satisfying them too.
A Satisfied internal customer is a satisfied external customer
